O'Callaghan and Smits (nd) state that organizations tend to "maintain and variety of systems and databases in a complex ad-hoc architecture that does not seem to fulfill the needs for company-wide unstructured information in business processes, business functions and the extended enterprise." (O'Callaghan and Smits, nd) it is stated that document management (DM) systems focus on the organization and accessibility of files and contain the following parts in the DM system:
a) File storage;
b) File categorization;
Metadata services;
d) Collaboration services;
e) Workflow services;
f) Versioning services; and g) Access services. (O'Callaghan and Smits, nd)
2) Organizations should not fail in implementation of 'Enterprise Content Management' (O'Callaghan and Smits, nd)
Enterprise Content Management (ECM) is stated by O'Callaghan and Smits (nd) to have "expanded beyond core library services to include imaging and workflow as well as records management, enterprise report management/computer output to laser disk, collaboration, and Web content management." ECM refers to the "technologies, tools and methods used to capture, manage, store, preserve and deliver content across an enterprise." (O'Callaghan and Smits, nd) ECM basic tools and strategies include the following: (a) Creation or acquisition of information from an existing source; (b) Structure the information in the system by editing it, segmenting it into chunks; and then adding metadata that is appropriate; - Creation of a repository that consists of database records and/or files containing content components, documents, and metadata; (d) Extraction of components out of the repository and produce targeted publications such as Web sites, printable documents, and e-mail newsletters; and (e) Making the content available and easily accessible through a search engine or pushing it to key users. (O'Callaghan and Smits, nd)
The following figure, labeled Figure 2 illustrates the Stages in the Process of Content Creation.
O'Callaghan and Smits (nd)
SUMMARY & CONCLUSION
This work has reviewed several 'shoulds' and 'should nots' of the organization which is a Resource-Based View (RBV) organization. In review...
(Hanel, 2004) (3) the organization should examine which of its strengths possess inherent barriers to duplication. (Fahy and Smithee, 1999); (4) When the Resource-Based View organization considers outsourcing it should examine specific 'key' considerations, which include: (a) economic; (b) technological; and - strategic considerations. (Agarwal, 2005); and (5) the organization should be selective when choosing what business functions will be outsourced. (Agarwal, 2005) the 'Should Nots' identified in this study include: (1) the organization should not have their generated information unstructured and not in such a format that renders information unable to be located when needed. (O'Callaghan and Smits, nd); and (2) the organization should not fail in implementation of 'Enterprise Content Management' in the organization. (O'Callaghan and Smits, nd)
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